Respondus Monitor Service Notice

Incident Report for Respondus

Resolved

The source of the problem has been identified and fixed. We do not anticipate further issues relating to it.

Posted Oct 18, 2024 - 20:40 PDT

Investigating

On October 16, 17 and 18th there were single incidents that resulted in a disruption of the Respondus Monitor service lasting approximately 2 minutes. Application servers failed a health check, and were automatically replaced by new ones to resolve the issue. We are investigating the root cause of the health check failure. During these brief disruptions, test takers who were underway with an exam were unaffected. It primarily affected students in the pre-exam and post-exam stages by presenting a “gateway error” message. We are investigating the issue and will update this notice once the problem has been resolved.

Posted Oct 18, 2024 - 09:57 PDT

This incident affected: Respondus Monitor (webcam).