Resolved – Respondus Monitor is fully operational and has experienced no service degradation for several hours. Some assessment systems that integrate with Respondus Monitor continue to experience issues related to the AWS outage, which may give the appearance of instability in our service. On our end, all systems are operating normally. We consider this issue resolved but will open a new incident report if new issues arise.
Posted Oct 20, 2025 - 14:27 PDT
Update
We continue to monitor the widespread AWS outage that has affected many vendors’ ability to scale their systems during periods of high usage. The impact on Respondus Monitor has been limited, as most users were also unable to launch exams from their learning systems due to the same AWS incident. Respondus Monitor remains fully operational, and our development team continues to monitor the situation as a top priority.
Posted Oct 20, 2025 - 09:37 PDT
Investigating
Respondus Monitor is experiencing intermittent issues related to an ongoing AWS incident. The impact is heightened because many users are also unable to launch exams from their learning systems, which are affected by the same AWS disruption. Our development team is actively monitoring the situation as a top priority.
Posted Oct 20, 2025 - 08:05 PDT
This incident affected: Respondus Monitor (webcam).